Not chatbots — workers. Carz is built agent-ready, so software agents can run the repetitive parts of a rental operation end to end: onboarding, collections, support. You keep the judgment calls.
They are software workers, not a chat widget: an agent runs a whole repetitive job in a rental operation — onboarding a new renter, chasing arrears, answering renter calls and WhatsApp — and hands the judgment calls back to your team.
They act through the same internal tool layer the platform itself uses, so an agent can only do what the platform already allows, and every action it takes is recorded like any other.
Not yet. All three — onboarding & pick-up, collections, and phone/WhatsApp support — are in development and ship one at a time, each when it works on a real fleet rather than in a demo.
What is live today is the groundwork: every operational action already exists as a typed, permission-checked tool with an audit trail. Early access goes first to operators already running Carz.
No. Money is the hard boundary: no agent can mark a payment as received, move a subscription or write off a debt. Payment status only ever comes from the bank or card provider, and money-level actions are blocked at the tool layer — not merely discouraged in a prompt.
The same holds inside a conversation. A renter who writes “yes, renew me” or “cancel it” to an agent changes nothing: renewals, cancellations and payments happen only through the signed links the platform already sends.
A chatbot answers a question; an agent finishes the job. It reads your fleet's real operational data — this booking, this failed charge, this contract — takes the next step, and escalates the moment something is unusual.
It also works inside Australian contact rules: collections contact respects ACCC/ASIC hours and frequency limits, and every interaction is logged against the booking.
Built with the operators already running Carz. Each agent ships when it works on a real fleet, not before.
Walks a new renter from signed contract to key handover — without your team chasing every step.
Contacts renters in arrears, agrees on a payment, and records every outcome — inside AU contact rules.
Answers renter calls and WhatsApp messages around the clock, and hands the hard ones to you.
Have a repetitive process eating your team's hours — vehicle intake, renewal chasing, document follow-up? Tell us how you run it today and we'll scope whether an agent can take it over.
An agent bolted onto spreadsheets and inboxes fails. These four foundations are why agents can safely run on Carz.
Agents can't act on a spreadsheet. Every booking, payment, vehicle and contract in Carz is structured data an agent can read and act on.
Agents plug into the same actions your admins use — create a charge, send a pay-link, schedule a return — never a screen-scraper.
Read-only until you say otherwise. Money-touching actions require explicit confirmation, and every agent action is logged.
Damage disputes, hardship cases, exceptions — agents hand these to your team instead of guessing.
What an agent actually is, the two highest-value use cases, and the honest limits — written for operators, not engineers.
Agents run on structured operations. Start with the platform — the agents plug in as they ship.